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Tell us what the system is and what it did
Gas furnace, heat pump with electric backup, or electric only — and whether it ran continuously or stopped. Those two answers get us most of the way.
Reach us by phone
The fastest route is the phone. Describe the fault, the building and roughly when it started, and we will take it from there. We cover Lewisville and the surrounding area.
Telephone
(972) 200-8466
Monday to Friday, 7.30am to 5pm.
There is no email address on this site yet. When there is one it will be a real address that somebody reads.
Who we come out to
Lewisville, The Colony, Flower Mound, Carrollton, Coppell, Frisco, Highland Village and Castle Hills. Just outside that, ask — it depends on the week rather than on the boundary.
If you are using a portable heater
Straight into a wall socket, never an extension lead, a metre of clear space, and never while asleep or out of the room. Nothing that burns fuel indoors unless it is made and marked for it, and an oven is not a heater. The whole of it is on the when it freezes page.